Shipping and Return Policy
We welcome your online order via our secure website. All orders will be confirmed with an automated email. Please allow up to 2 weeks for us to process your order depending on product availability and warehouse stock. Your order may ship from our warehouse in North Vancouver or directly from one of our distributors across Canada. Once your order is shipped, we will provide you with a tracking number so that you can follow its progress. Please check the tracking number before calling us to ask where your parcel is 😉
We also offer FREE local shipping within Vancouver, North Vancouver, West Vancouver and BC with orders over $200 .
We are still doing Curbside Pickups, between 12:00pm and 5:00pm on Fridays and Saturdays. We will email you with pickup instructions once your order is ready for pickup.
Latex Mattresses are sold in person or by phone or email. Sorry, no direct online purchase is available at this time. We can recommend shipping services across North America for you to ship your mattress. We offer local deliveries or pickup from our warehouse.
Refunds
We will gladly issue you a refund within 14 days of purchase. For hygienic reasons, we cannot accept returns on any basic bedding or open-packaged bed linen which includes anything that has been washed or used unless it is defective.
Final sale on special or custom orders, which will say on the product page, ‘Final Sale’.
Returns brought to our office/warehouse can be processed immediately. However, returns by mail may take 2 weeks minimum to process and notification will be by email.
All items returned to North Shore Linens will be shipped prepaid by the customer unless otherwise specified. Feel free to contact us if you need to be advised on the best method of shipping. Items shipped back to North Shore Linens from outside of Canada may incur extra duties and taxes.
If you have placed an order with us online, and have decided to cancel the entire order, either by mistake in the items you purchased, or because you have changed your mind, we will issue you a full refund, minus the merchant processing fees of 3.13%. We are a small family run business and can not complimentary cover the service fees for every cancelled order like some conglomerate businesses. We hope you can understand this, and if you would prefer to switch or select other items from our website, or take a credit instead of the refund, we would be happy to help and work with you towards a solution.
If you have any question regarding the above please call our Customer Service at 604-980-2970 between Monday to Saturday 10:00AM – 6:00PM or email us at nslinensorders@gmail.com
BASIC BEDDING (pillows, duvets,mattress pads, mattress toppers, etc) & any item 40% or higher are final sale.
Clearance products: ALL SALES FINAL, NO REFUND OR EXCHANGES.
You will need to indicate the reason for return or exchange and the action to be taken such as exchange or refund. Place the return form in the box with your merchandise. Please see below for mailing instructions.
Please allow a minimum of 14 days for us to receive and process your return. If the goods returned are acceptable under our return policy we will refund the total value of the merchandise purchased including any taxes you were charged but excluding ANY delivery charge(s) including any extra duties or fees like the merchant service fee. Adjustments to credit cards should appear within two billing cycles.
Return Packages (using the carrier that is most convenient to you):
Mailing Address:
North Shore Linens
351 Lynn Ave
North Vancouver, BC
V7J 2C4
Please remember the items must be in original condition and which excludes anything opened, washed, or worn.
If you have any questions regarding the above, please call us at 604-980-2970 between Monday to Saturday 10:00AM – 6:00PM PT or email us at nslinensorders@gmail.com